Refunds and cancellations

Last updated: 31 July 2026

This policy applies to paid consultations offered by DevNetOps Digital: personal position-sizing sessions, stop-loss map reviews, account risk audits, and follow-up desk checks. It does not cover software subscriptions, physical merchandise, or fund management — we do not sell those.

Eligibility

Refunds depend on when you cancel relative to the confirmed session start (Korea Standard Time) and whether live work has begun.

Timeframe and amounts

• Full refund if you cancel at least 48 hours before the confirmed start, or if we cancel and cannot offer a suitable reschedule.
• 50% refund if you cancel between 48 and 12 hours before start.
• No refund for cancellations inside 12 hours, no-shows, or sessions you leave early after work has started, except where required by mandatory Korean consumer law.

Deposits

If a deposit was taken to hold an evening slot, it is applied to the session fee. Deposits follow the same cancellation schedule as the full fee unless the confirmation email states otherwise.

Non-refundable items

• Completed sessions (live time already delivered)
• Written desk rule sheets and audit documents already sent after a completed session
• Third-party costs you arranged yourself (your own software, data feeds, or travel)

Work already started

Once a live session begins, the fee for that session is earned. If technical failure on our side prevents completion, we offer a free reschedule or a pro-rata refund for unused time.

Rescheduling

One free reschedule is allowed if requested at least 24 hours before start. Further reschedules may be refused or treated as cancellations under the schedule above.

No-shows

If you do not join online within 15 minutes of start and do not notify us, the session is treated as a no-show with no refund.

Purchased materials

We do not sell separate material packs. Session sheets are part of the consultation and are not refunded separately after delivery.

Refund process and method

Email info@devnetops.digital with your booking name, date, and reason. We confirm eligibility within three business days. Approved refunds are returned to the original payment method within 7–14 business days (bank timelines may vary).

Contact for refund requests

DevNetOps Digital, 16 Eonju-ro 30-gil, Gangnam-gu, Seoul 06292, phone +82 2-2057-8800, email info@devnetops.digital.